How to log in your account

Logging in without address verification completed

If you haven’t already verified your address (this is the code that we sent to you in the post), our system will prompt you to verify your address at each login until it's done. You can click on the 'Do it later' button until you receive the code in post. When you are ready to verify your address (using the code in the letter), please follow these steps:

  1. Login through username and password
  2. Type in the 6 digit security code that is sent via text message or email
  3. You should now see the address verification screen. Enter the code sent to you via the letter in this screen.
  4. After successfully entering your address verification code, you will be taken to your dashboard.

Logging in after address verification has been completed

Here are the normal login steps (after you have completed address verification):

  1. Login through username and password
  2. Type in the 6 digit security code that is sent via text message or email
  3. You should now be logged in
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